They Froze My Money for 3 Months — No Written Reason
I worked with Geidea for 6 months without issues. Then, during summer season, they suddenly stopped transferring funds
with no prior notice. All they said was "under review." Three months passed and the amount — over EGP 40,000 — was still held.
We never received a single official document explaining why.
Account Suspended Mid-Season — Zero Compensation
In peak winter season, Geidea suddenly suspended the device, refusing to process any transactions.
Customers started complaining and sales were noticeably affected. When I called, they said the account was "under review."
Two weeks passed before the account was restored — with no compensation or apology.
They Deducted Amounts from My Account with No Explanation
I requested a detailed account statement to understand the monthly deductions — they refused to send it.
After persistent follow-up, I received an incomplete Excel file with unjustified numbers.
The total monthly deductions exceeded what was agreed in the contract by 30% and no one could explain why.
Technical Issue Ongoing for 4 Months — Nobody Takes Responsibility
The device repeatedly fails to process transactions. Every time I call support, they open a new ticket.
The problem recurred 7 times over 4 months — each time a technician says "it's fixed" and two days later it returns.
The losses from failed transactions and frustrated patients run into hundreds per month.
Promised Resolution in One Week — 5 Months Later, Nothing
I filed a formal complaint about a discrepancy between what was collected from customers and what was transferred to my account.
Every time I called, the answer was "within 5 business days." I called more than 20 times over 5 months.
The accumulated discrepancy reached EGP 12,000 — still unpaid, no written explanation.
Contract Says 1.5% — Actual Charge Is 2.8%, No Notice
I signed a contract with a 1.5% commission per transaction. After 3 months I noticed the actual deduction was 2.8%.
I sent the contract as proof. The response was: "The old contract expired and was automatically updated."
I never signed any update and received no notice of the change. They refused to compensate.
Support Agent Hung Up Mid-Explanation — 3 Months Unresolved
I called technical support to explain a monthly settlement discrepancy. After 10 minutes of explanation, they hung up.
I called again and started from scratch with a different agent who gave me completely different information.
I filed a complaint — 3 months have passed and it remains unresolved.
Customer Refund Took 45 Days — Damaged My Business Reputation
A customer requested a refund after cancelling a transaction. Per the contract, the timeline is 7–10 business days.
Geidea took 45 days. The customer was furious and left a negative review on my Google business page.
I paid the price of their negligence with my own business reputation.
Contract Terminated Unilaterally — 48-Hour Notice, Peak Season
Without any prior notice or communication, they sent an email informing me of contract termination within 48 hours.
This happened at my peak sales season — I lost the POS device and digital coverage at the most critical time.
The official reason in the email was "violation of terms of use" — without specifying which clause or what violation.